Privacy Policy

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Privacy Policy

Introduction

Welcome to Udaan Retreats (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit udaanretreats.com (the “Site”) and any related services, bookings, newsletters, or communications (collectively, the “Services”). By using the Site, you agree to the practices described in this Policy.

Who We Are

Udaan Retreats is a hospitality and retreats platform. If you have questions about this Policy or your data, please see the Contact Us section below.

Information We Collect

We may collect and process the following categories of information:

  • Contact & Identity Data: name, email address, phone number, country/region, and any details you provide via forms or chat.
  • Booking & Transaction Data: retreat selection, dates, preferences, billing address, and limited payment information (processed securely by our payment partners).
  • Communications: messages you send to us (email, WhatsApp, forms), feedback, reviews, and survey responses.
  • Usage & Device Data: IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages, and general diagnostic data collected via cookies and similar technologies.
  • Marketing Preferences: your choices about receiving updates, offers, and newsletters.
  • User-Submitted Content: photos, testimonials, or other media you choose to share.

How We Use Your Information

  • Provide, operate, and improve the Site and Services.
  • Process inquiries, bookings, payments, changes, and cancellations.
  • Communicate with you about your requests, itineraries, and support.
  • Send service updates, policy notices, and—if you opt in—marketing communications.
  • Personalize content, recommendations, and offers.
  • Perform analytics, quality assurance, and security monitoring.
  • Comply with legal obligations and enforce our terms, including fraud prevention.

Legal Bases for Processing (If You Are in the EEA/UK)

  • Contract: to provide Services you request (e.g., booking a retreat).
  • Legitimate Interests: to secure and improve our Services and communicate relevant updates.
  • Consent: for optional cookies/marketing. You can withdraw consent at any time.
  • Legal Obligation: to meet tax, accounting, and regulatory requirements.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to run the Site, understand usage, remember preferences, and deliver relevant content. You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

  • Essential Cookies: required for core features (e.g., page navigation, secure areas).
  • Performance/Analytics Cookies: help us understand how visitors use the Site.
  • Functional Cookies: remember your preferences and settings.
  • Advertising Cookies: used to deliver and measure ads where applicable.

Analytics and Third-Party Tools

We may use analytics and measurement partners (for example, web analytics or advertising networks) to better understand Site performance and the effectiveness of campaigns. These providers may set their own cookies and collect information per their privacy policies.

Payments

Online payments—if offered—are processed by third-party payment gateways. We do not store full payment card numbers on our servers. Your use of a payment service is subject to the provider’s own terms and privacy policy.

Sharing Your Information

We may share information with:

  • Service Providers: hosting, analytics, customer support, marketing, and payment processing partners who act on our instructions.
  • Retreat & Venue Partners: to fulfill bookings and personalize your experience.
  • Legal & Compliance: if required by law, regulation, legal process, or to protect rights and safety.
  • Business Transfers: in connection with any merger, acquisition, or asset sale, your data may be transferred as permitted by law.

International Transfers

Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards (such as contractual clauses) to protect your information.

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our legal and business needs.

Your Rights

  • Access & Correction: request a copy of your data and ask us to correct inaccuracies.
  • Deletion: request deletion, subject to legal exceptions.
  • Objection & Restriction: object to or restrict certain processing.
  • Portability: request transfer of your data to another service where applicable.
  • Consent Management: withdraw consent for optional processing (e.g., marketing) at any time.

Depending on your location, you may have additional rights under laws such as the EU/UK GDPR or India’s Digital Personal Data Protection Act, 2023 (DPDP). We will honor requests as required by applicable law.

Children’s Privacy

Our Services are not directed to children under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

Marketing Communications

You can opt out of marketing emails by using the unsubscribe link in those messages or by contacting us. Even if you opt out, we may still send you non-promotional messages related to your bookings or the Services.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Your continued use of the Site after changes are posted means you accept the updated Policy.

Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Region-Specific Disclosures

EU/UK Residents: You may lodge a complaint with your local supervisory authority. If applicable, our EU/UK representative details will be provided upon request.

India (DPDP 2023): You may nominate a grievance officer and write to us at the email above to submit requests related to consent, access, or correction.

How to Exercise Your Rights

To exercise your rights, email us with the subject “Privacy Request” and include:

  • Your name and contact information.
  • The nature of your request (access, correction, deletion, etc.).
  • Any relevant booking reference or account details to help locate your data.

We may ask for additional information to verify your identity before acting on your request.